FAQ

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How will our Relationship work?

Services of Upkeep through App is predominantly into a one-time service. You are under no contractual obligation as payment is made at each visit. We would prefer to earn your continued loyalty based on our ability to meet your needs than rely on a contractual relationship.
Process:
1. Client contacts us through our web site / APP/ Office Contact number.
2. Client does a one-time registration subsequently he/she can use the login details to request for services.
3. For a residential property:
a. The client need to choose the package services which suits the requirement along with any of our other add on services.
b. Our customer service team will get in touch with the client and email the final quote.
c. Once the quote is approved our operations team shall get in touch with the client to fix up the date and time for executing the order.
d. After execution of the order, the client needs to make the payment and collect the receipt.
4. For End of Tenancy or New Build Commercial/office property:
a. The client needs to provide us the basic information about the property along with any of our other services.
b. Our customer service team shall visit the property and conduct a complete survey and then email the final quote.
c. Once the quote is approved our operations team shall get in touch with the client to fix up the date and time for executing the order.
d. After execution of the order, the client needs to make the payment and collect the receipt.
5. For Party services and Hourly Services:
a. The client needs to provide us the basic information asked in the App.
b. Our customer service team will get in touch with the client and email the final quote.
c. Once the quote is approved our operations team shall get in touch with the client to fix up the date and time for executing the order.
d. After execution of the order, client needs to make the payment and collect the receipt.

What work can I expect to be done?

Our services cover deep cleaning activity which include – Basic cleaning and tidying, Window and sills cleaning, Kitchen cleaning, Bathroom and Toilets cleaning and disinfecting, Lights, Fixtures and furniture Cleaning, vacuuming and scrubbing of floors, carpet and upholstery vacuuming, High level dusting, AC filter cleaning etc.. Customer can also opt for our other services along with the cleaning packages. We also undertake Pest Control Services, Duct cleaning and Minor Electrical and Plumbing services.

Who will clean my property?

Your property will usually be cleaned by a team of fully trained professional home cleaning services staff. For security and your peace of mind, our uniformed maids are completely screened and have valid UAE work visa. Enough Care is taken to recruit staff of good quality and character. Also our teams are supervised by well qualified and trained Supervisors who are in turn guided by our operations team. While in your premises, our staff are not permitted to eat or smoke or use any of your appliances. Our professional home cleaning services training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

Which areas are serviced?

Upkeep predominantly operates in the entire Dubai, our services are currently available in Sharjah, Ajman, Umm Al quawain and Ras Al Khaima regions. We have our full-fledged operations in all the regions to carter to your requirement.

At what time will the maid team be in my home?

Our offices work normally work Sunday to Thursday 8.00am to 5.00pm but our cleaning operations teamwork all seven days a week. We are unable to give a specific time on a service day, but we may be able to specify a morning or an afternoon service. However, we do make every effort to meet customer preferences.

What if something gets broken when my home is cleaned?

We treat your home with the utmost care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired.

Do I need to provide any cleaning equipment or supplies?

NO!!! All cleaning equipment, chemicals and janitorial required for the cleaning shall be provided by our professional home cleaning staff. Our staff are well qualified and trained to use the cleaning equipment or supplies to meet the health and safety requirements. For our electrical and plumbing services, the client needs to pay for the spares that may me required. For all our services client is expected to provide electricity and water at no extra charges.

Do I have to do anything before my house is cleaned?

We ask you to spend a few minutes tidying where necessary. This will enable us to devote all our time to cleaning and will give you best value for your cleaning fee. For all our services, payment is made at the time of completion of our activity. Our standard payment option is by debit or credit card or by mode of cash in local currency. Client needs to acknowledge the work order before the commencement of work and work completion certificate after completion of work. Payment receipt shall be given for each of the work done.

What happens if my scheduled cleaning service falls on a statutory holiday?

The date and time for execution of the work is mutually agreed and we can always make alternative arrangements.

How do I arrange special requests, changes or cancellations?

Please call us on our office contact number service, ideally providing them with no less than two working days. If less than two working days are given for a cancellation you will incur a minimum fee of 50% of the price.

HIGHLY-TRAINED STAFF

Upkeep cleaning service provider in Dubai, we provide trained and skilled maids to clean your premises and need quick cleaning.

FAST & EFFECTIVE SERVICE

Hourly cleaning services, Deep Cleaning Packages, End of Tenancy cleaning & New Build cleaning Services - UpKeep Part-Time Maid Service in Dubai.

QUALITY CLEANING TOOLS

Call Upkeep now for One-time cleaning services at affordable prices and experience the delight.

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